NORMAN-TURKINGTON ASSOCIATES - MENTAL HEALTH

WORKPLACE SUPPORT AND SERVICES

Tailored training programs written and developed to meet individuals and corporate needs.

COUNCILLORS

BUILDING BETTER RELATIONS WITH SENIOR EXECUTIVE

An organisation will only flourish when all associated with the senior leadership of the organisation are effective and supportive with their interpersonal relationships. Being professional is both focusing on the specific task and ensuring the relationships between all involved are appropriate, adult and able to deal professionally with disagreements. Often the whole senior team including and the executive and the councillors need to come together to establish their own ground rules and approaches to ensure success.

CHANGE DEVELOPMENT

Councillors lead the organisation by setting policy and strategic direction in consultation with the Executive Team. Considering Dr Carol Kinsey Goman said, the challenge that “organisations don’t change, people do – or don’t as the case may be”, those leading any change initiative need to understand the human component and appropriately lead the staff through the change. The stages of change will be identified and strategies developed to ensure a greater chance of success.

CODE OF CONDUCT FOR COUNCILLORS (NEW 2020 CODE)

The Code of Conduct is the official policy on how all staff must conduct themselves at work. The Councillors are not employees but must conduct themselves in a manner that won’t bring the organisation into disrepute. Councillors have specific obligations under the Code and this program will identify those obligations, use specific examples to help clarify the expectation and use real examples to assist the Councillors better perform their duties.

HANDLING DIFFICULT PEOPLE FOR COUNCILLORS

Councillors need the skills to better deal with their constituents particularly the more difficult ones. Difficult people are a natural part of life. Interestingly not all people find the same people difficult. It is usually the type of behaviour that we find difficult. This program will identify the main behavioural types that most find difficult and help develop strategies to deal with each of them.

OFFSITE GROUP DEVELOPMENT

From time to time all teams can benefit by coming together in a neutral and relaxed setting to discuss and develop their approach to their role. Usually this type of session is both personalised and includes specific components identified by prior discussion. The session is more a facilitated conversation to ensure that all present are heard and appropriate action and solutions are agreed. It can be either a one day or multiple days program.

ORGANISATIONAL COACHING AND MENTORING

Some councillors may need specific one-on-one coaching to better equip them for their role. The process of coaching is highly personal and specific to the individual’s needs. This is also an intervention used for councillors who have breached the Code of Conduct. The coach is highly skilled and experienced in working with Councillors on many issues associated with their role.

WORKING TOGETHER

A program aimed to help councillors to understand their roles and how to work together for the benefit of council. The focus of “Working Together” is to assist councillors develop appropriate and professional relationships. The program will cover recent examples of poor councillor conduct and the impacts for councillors and the organisation. The participants will also develop their own “Charter of Respectful Behaviour” to guide their future interactions.