Workplace Support and Services


Tailored training programs written and developed to meet

individuals and corporate needs.




Workplace Behaviour


Behavioural Issues



Code of Conduct

All organisations have a Code of Conduct of expected behaviour of the staff.  Most staff know that it exists but are much less knowledgeable about its contents of specific application.  This half day program will make clear the specific requirements of the Code and will use a variety of real examples to reinforce the learning points in the session.


Dealing with Poor Performance

This is perhaps the most difficult and least dealt with issue in the workplace today.  Poor performance not only causes to organisation’s productivity to be below par it causes great tensions among managers and staff alike.  Most staff when surveyed about what is holding them back from being high performing report that not dealing with poor or unsatisfactory performers in the top 4 or 5 items.  Managers often avoid dealing with their poor performers because they simply don’t know what to do.  This program will develop both specific approaches, language to use and documentations to support future challenges about what you did to improve the performance.


Dignity and Respect At Work (D.R.A.W)

This is one of the most important aspects of any workplace. It applies to all levels of people interactions and has the biggest impact on productivity, financial bottom line for the organisation and overall morale.

Enhancing the organisations workforce with skills and awareness of D.R.A.W and upskilling Managers in dealing with issues in the early stages, will ensure a more productive and happier workplace. This in turn will improve  rates of retention, lower Workcover insurance costs, relieve the pressure of HR by minimising incidents of Bullying and Harassment and also ensure the organisation gains the reputation of a great place to work.


Performance Conversations

One of the truths for many councils is that poor performance is allowed to continue well after it becomes known to the senior staff.  This lethargy in confronting poor performers usually leads to other staff becoming disengaged because they see the poor performer being allowed to under-perform.  The reason this is the case is that many managers are underprepared for this part of their managerial duties.  It is also possible that many managers may rarely have to deal with a performance issue and when confronted with it may just hope that it goes away.  With appropriate skills, including understanding the appropriate documentation to complete managers can reduce their stress of having to deal with the poor performer.


Preventing Bullying and Harassment for STAFF

Bullying occurs in all workplaces in every society.  If allowed to continue it is potentially life threatening.  All staff need to be aware of the impacts of inappropriate behaviour on one another and how to better deal with bellying behaviour.  In a recent survey 87% of staff agreed that the unwanted bullying behaviour experienced at work had detrimental impacts on their personal relationships (Bully Free at Work, Valerie Cade).  This program will identify those behaviours and possible strategies to deal with them.


Preventing Bullying and Harassment for MANAGERS

All staff look to their managers to ensure that they are working in a safe workplace.  The policies may be in place but if there is no effective manager intervention the policy is an empty document.  In a recent survey 93% of managers said ‘NO’ when ask if they had the skills to effectively deal with bullying behaviour.  This program will assist the managers to identify inappropriate behaviour, develop skills to deal with both the behaviour and the bully and to ensure, as far as possible, they manage a bully free workplace.